Representation is a huge challenge for newsrooms, and you’re right– they need to do better. When news outlets consult the same people, again and again, the audience is deprived of a full range of voices, perspectives and even facts. A lack of diversity and representation can also breed audience disengagement and mistrust.

The personalization of news is a permanent feature of our information ecosystem that comes with some benefits and many challenges. News consumers are often overwhelmed by the amount of news they’re exposed to on a daily basis, and news personalization definitely helps by filtering that content. But algorithms that allow news outlets to curate information can lead to a filter bubble, polarization and extreme views.