Representation is a huge challenge for newsrooms, and you’re right– they need to do better. When news outlets consult the same people, again and again, the audience is deprived of a full range of voices, perspectives and even facts. A lack of diversity and representation can also breed audience disengagement and mistrust.

The personalization of news is a permanent feature of our information ecosystem that comes with some benefits and many challenges. News consumers are often overwhelmed by the amount of news they’re exposed to on a daily basis, and news personalization definitely helps by filtering that content. But algorithms that allow news outlets to curate information can lead to a filter bubble, polarization and extreme views.

Public trust in facts has been on the decline for about two decades, and it’s taken a toll. Americans no longer agree on a common set of facts. Many can’t tell the difference between a fact and an opinion, and a growing number no longer trust experts or institutions that used to be the source of basic information. These trends together have led to an epistemic crisis known as truth decay.